Frequently asked questions
Refund of your cancelled flight
Service packages
How can I change my ticket?
I did not receive my ticket
How much hand luggage can I take?
Information regarding COVID-19 (Coronavirus)
How much check-in baggage can I take?
Cancellation by the airline
When will I receive my ticket?
How do I cancel my booking?
Can I change the flight date or route?
How much is the cancellation fee?
How much does it cost to change my ticket?
How does online check-in work?
Do you have a suggestion or complaint?
If your flight is delayed or cancelled
What do you do with an e-ticket?
Adding baggage while booking your flight ticket
Corona measures before flying
Is there a cancellation fee when I cancel my tic …
I accidentally booked the wrong ticket
Schedule change by the airline
When can I check in online?
Changing costs extra services
My booking was unsuccessful. Now what?
Current travel information
- Corona measures before flying March 30, 2021 Latest update: May 1, 2021
